Transparency in our services, Trust of and Responsibility towards our Users are the core values of Dream11

TRANSPARENCY

  • EQUAL OPPORTUNITY

    All users in selecting a fantasy team for any match are provided with the same budget of 100 credits. All users have access to the database of players and are bound by the same rules while picking the composition of their respective teams, such as the maximum/minimum limits on the number of batsmen, bowlers, wicket-keeper and all-rounders and limits placed on the number of players that can be picked from a particular real life team.

  • FIXED PLAYER CREDITS

    The credits required to pick a player are locked for each particular contest and match. The price for each player does not fluctuate based on the performance of the player or their real life team during the particular contest or the match.

  • DEADLINE

    Dream11 initiates deadline 90 minutes before the start of a match in football, and one hour before the start of a match in cricket, kabaddi and NBA. This is put in place to ensure continued level playing field for all our users, who may not necessarily have access to TV/internet after the team is announced. Hence, they will not be able to know the playing 11 & make any last minute changes to their teams. The deadline makes sure that no users gets an added advantage to pick their players.

  • COMPETITOR TRACKER

    You can conveniently download the composition of every team in your contest after the deadline in 1-click. Just go to My Contests tab and you will see a PDF icon. Click on this and you will be able to view and/or save all teams in that contest. This feature allows you to keep track of your competition and never have to worry about any changes in anyone’s team post deadline!

  • WINNER DECLARATION

    We love to see you win! To ensure you can play on Dream11 and compete with other users with full confidence, we have taken the following measures:

    • The scoring system used for calculating points is clearly illustrated and displayed on our platforms
    • The applicable payouts for winners of each contest are clearly mentioned
    • Any winnings/payouts are promptly processed and credited to the User's account
    • Scores for each match are sourced from accurate scoring feeds provided by reputable third party service providers

TRUST

  • GENUINE, VERIFIED USERS

    We strive to ensure that we only have genuine users playing on Dream11. To facilitate this, we have put in place strict policies and protocols to check any violation of Dream11 FairPlay. Before withdrawing their winnings, the Users are required to verify their accounts & furnish their valid government authorized ID Proof - PAN Card & bank account details. These details and documents are collected and verified with the respective authorities.

  • SAFE & SECURE PAYMENTS

    We work with trusted third party payment gateways with 3-D secure authentication to ensure safety and security of all financial transactions. We do not store your credit/debit card details with us.

  • EMPLOYEES RESTRICTIONS

    Our employees are strictly prohibited from participating in any paid contests on Dream11. No inside jobs!

  • LEGAL

    Dream11 is a skill based platform and is offered in accordance with Indian laws. There are no shortcuts or cheat codes for quick and easy wins. Visit the Legality page on Dream11 to know more.

  • COMMUNICATION

    We understand that being accessible to our users builds trust and provides security. So, we've made it easier for them to Contact Us so that their queries are addressed on a timely basis.

RESPONSIBILITY

  • PROTECT USER INFO

    Our users trust us with their personal documents like PAN Cards and Bank details. We value & uphold that trust in high esteem. The information shared with us is only used for the user verification purposes and is never disclosed to any outside parties.

  • RESPONSIBLE PLAY

    • We notify users in case their accrued losses exceed ₹25,000 (applicable to Indian users only)
    • We do not allow users below 18 years of age to play in the pay-to-play contests on Dream11
    • We don’t allow our users to participate in more than 200 pay-to-play contests in a single match
  • NO CASH TRANSACTIONS

    We do not allow or promote cash transactions on Dream11

You made it!

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